Privacy Policy

What data do we collect?

KefaloniaTransfers.com collects the following data:

• Personal identification information: Name, email address, phone number
• Travel details: Flight/ferry number, arrival/departure times, pickup and drop-off addresses
• Passenger information: Number of passengers, names of all passengers (for group bookings)
• Children's information: Age and name (only for child seat requests)
• Payment information: Credit/debit card details (processed securely by Stripe - we do not store full card details)
• Technical data: IP address, browser type and version, device type, operating system
• Usage data: Pages visited, time spent on pages, links clicked, referral source
• Communications: Content of emails, phone calls, or messages you send us

How do we collect your data?

You directly provide KefaloniaTransfers.com with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our transfer services
• Complete a booking via our website, phone, email, or contact form
• Voluntarily complete a customer survey or provide feedback via email or phone
• Use or view our website via your browser's cookies
• Contact us for customer support or inquiries

KefaloniaTransfers.com may also receive your data indirectly from the following sources:

• Stripe: Payment processing confirmation and transaction data
• Email service providers: Resend/Google Workspace (email delivery confirmations)
• Manus Analytics: Website usage and analytics data

How will we use your data?

KefaloniaTransfers.com collects your data so that we can:

• Process your booking and manage your transfer service
• Assign drivers and vehicles and coordinate pickup/drop-off logistics
• Process payments and issue invoices/receipts
• Monitor flight/ferry arrivals to adjust pickup times
• Communicate with you about your transfer (confirmations, reminders, driver details)
• Provide customer support and handle changes, cancellations, and complaints
• Improve our website and services through analytics and feedback
• Send post-service quality review emails (to gather feedback)
• Comply with legal obligations (tax, accounting, data protection laws)
• Prevent fraud and ensure transaction security

Data Sharing

KefaloniaTransfers.com will share your data with trusted third-party service providers only to deliver the service:

• Stripe: Payment processing
• Resend/Google Workspace: Email delivery (confirmations, reminders)
• Manus Analytics: Website analytics and hosting

We may also share your data with:

• Greek tax authorities: For accounting and tax compliance
• Law enforcement agencies: If required by law
• Courts and regulatory bodies: In legal proceedings

When KefaloniaTransfers.com processes your payment, it may send your data to, and also use the resulting information from, credit reference agencies (via Stripe) to prevent fraudulent purchases.

How do we store your data?

KefaloniaTransfers.com securely stores your data on EU-based servers provided by our hosting partner, Manus. We use industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure payment processing via Stripe (PCI-DSS compliant)
• Data encryption at rest for sensitive information
• Firewall & DDoS protection
• Regular security audits
• Access controls (only authorized personnel can access your data)
• Two-Factor Authentication (2FA) for administrative accounts

Data Retention Periods

Once the retention period expires, we will securely delete or anonymize your personal data, unless we are legally required to retain it for longer.

Marketing

KefaloniaTransfers.com does NOT send marketing emails or newsletters. The only emails you will receive from us are:

• Booking confirmation (essential service communication)
• Pre-service reminder (24 hours before your transfer)
• Post-service thank you email with a quality review request
• Cancellation confirmation (if you cancel your booking)

We will never:

• Send you promotional offers or advertisements
• Share your data with partner companies for their marketing purposes
• Subscribe you to newsletters without your explicit consent

What are your data protection rights?

KefaloniaTransfers.com would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access

You have the right to request KefaloniaTransfers.com for copies of your personal data. We may charge you a small fee for this service.

The right to rectification

You have the right to request that KefaloniaTransfers.com correct any information you believe is inaccurate. You also have the right to request KefaloniaTransfers.com to complete information you believe is incomplete.

The right to erasure

You have the right to request that KefaloniaTransfers.com erase your personal data, under certain conditions (e.g., when the data is no longer necessary, or when you withdraw consent). However, we may be unable to delete data that we are legally required to retain (e.g., for tax purposes).

The right to restrict processing

You have the right to request that KefaloniaTransfers.com restrict the processing of your personal data, under certain conditions (e.g., while we verify the accuracy of contested data).

The right to object to processing

You have the right to object to KefaloniaTransfers.com's processing of your personal data, under certain conditions (e.g., processing based on legitimate interest).

The right to data portability

You have the right to request that KefaloniaTransfers.com transfer the data that we have collected to another organization, or directly to you, under certain conditions (in a structured, machine-readable format such as CSV or JSON).

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

KefaloniaTransfers.com uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in (session management)
• Enabling core website functionality (booking form, secure connections)
• Understanding how you use our website (analytics via Manus Analytics)
• Ensuring secure payment processing (via Stripe)

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Strictly Necessary Cookies

KefaloniaTransfers.com uses these cookies so that we can provide essential website functionality. These cookies are required for the website to work properly and cannot be disabled. They include:

• Session cookies: Keep you logged in and maintain your booking progress
• Security cookies: Protect against fraud and ensure secure HTTPS connections
• Payment cookies (Stripe): Enable secure payment processing

Analytics/Performance Cookies

KefaloniaTransfers.com uses these cookies (via Manus Analytics) to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and IP address. This helps us:

• Understand how visitors use our website
• Identify and fix technical issues
• Improve user experience and website performance

How to manage your cookies

You can set your browser not to accept cookies, and the above website (allaboutcookies.org) tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Browser-Specific Instructions:

• Google Chrome: Manage cookies in Chrome
• Mozilla Firefox: Manage cookies in Firefox
• Safari: Manage cookies in Safari
• Microsoft Edge: Manage cookies in Edge

For more information about cookies, see our Cookie Policy.

Privacy policies of other websites

The KefaloniaTransfers.com website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

We are not responsible for the privacy practices or content of third-party websites, including:

• Payment processors (Stripe)
• Social media platforms (Facebook, Instagram, LinkedIn, YouTube)
• Review platforms (Google Reviews, TripAdvisor)
• Any other external websites linked from our site

Changes to our privacy policy

KefaloniaTransfers.com keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on February 21, 2026.

We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification (for significant changes, at our discretion)

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

How to contact us

If you have any questions about KefaloniaTransfers.com's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that KefaloniaTransfers.com has not addressed your concern in a satisfactory manner, you may contact the Hellenic Data Protection Authority (HDPA).